To become a customer, you must register on our website. An approval process will follow registration to verify a designer’s status as a qualifying architect, interior designer or trade professional.

To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.

Please note we sell wholesale to designers and specifiers.

Yes. An approval process will follow registration to verify a designer’s status as a qualifying architect, interior designer or trade professional.

To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.

Your sales rep may be located here.

Yes. Once you’re logged into your Richloom Contract account, navigate to My Account > Orders and select your order to view tracking information for shipped items.

You will also receive tracking information by email when your shipment is on the way.

After logging into your Richloom Contract account, navigate to My Account > Address Book. Add and save a new address, and it will be available to select during checkout on future orders.

After logging into your Richloom Contract account, navigate to My Account > My Projects and create a new project. You can then browse the website and save specific SKUs to your project for future reference.

Once logged into your Richloom Contract account, navigate to My Account > Logout.

Click ‘View All’ in the main navigation and use the filters to narrow your search by product type, color, pattern, performance features, and more. If you know the pattern name or SKU, use the search bar at the top of the page.

All fabric specifications (including content, width, repeat, durability, performance features, and cleaning information) are listed on each product page.

If you know the pattern name or SKU, use the search bar to locate it. Otherwise, click ‘View All’ and use the available filters to browse the collection. If you still can’t locate a pattern, please contact your local sales representative.

A double rub is the industry standard used to measure a fabric’s abrasion resistance and overall durability. During testing, a machine rubs the fabric back and forth until noticeable wear occurs. The higher the double rub count, the more durable the fabric is expected to be for upholstery applications.

Double rub ratings should be considered alongside other factors such as fiber content, construction, and the intended end use when selecting a fabric.

“Yards available to treat” refers to the amount of unbacked (plain) fabric currently in stock that can be finished with a treatment or backing, such as IMO, Alta™, or FTG.

Yes. Select fabrics feature sustainable attributes. Please refer to the product page for sustainability information or contact your sales representative for assistance.

Richloom Contract has partnered with Aquaclean Fabrics to develop two collections featuring Aquaclean technology. The technology is incorporated into the fabric fibers, allowing most stains to be removed with water alone, delivering easy-clean performance without the use of harsh chemicals.

To learn more about Aquaclean technology and available fabrics, click here.

Flammability performance varies by product. Please refer to the product page for applicable testing and certifications, or contact your sales representative if you have project-specific requirements.

Fabric colors may vary due to differences in monitor and mobile device settings, as well as variations in photography lighting. We recommend ordering a complimentary memo sample to evaluate color and texture before making a final specification.

• W: Clean with water-based upholstery cleaners or mild soap
• S: Clean with water-free (solvent-based) cleaners only.
• W/S: Either water-based or solvent-based cleaners may be used.
• X: Vacuum or lightly brush only. No cleaning agents should be used.

Memo and finished product samples are available to approved Richloom Contract customers. If you are not yet a customer, please register for an account on our website.

Free memo samples are available at no charge to approved customers. Once your account has been approved, navigate to the desired fabric and click "Add to Sample Order".

Yardage orders must be placed through your Richloom Contract sales representative. You can find your representative here.

Orders for in-stock memo samples typically ship within 2-3 business days.

Each SKU includes inventory information, including availability, yards available to treat, and the expected arrival date at our Clinton fulfillment center. Visit the ‘Inventory’ section on the product page to view current inventory status and estimated arrival dates for out-of-stock SKUs.

Each SKU included inventory information, including availability, yards available to treat, and the expected arrival date at our Clinton fulfillment center. Visit the ‘Inventory’ section on the product page to view current inventory status and estimated arrival dates for out-of-stock SKUs.

You will receive a scaled-down sample of the finished product, allowing you to evaluate the fabric, construction, and overall design.

No. There is no limit to the number of free memo samples you may order.

No. If you need to add additional memo samples, please place a new order.

Please use the return label provided to return unneeded or lightly used samples.

All memos ship from our fulfillment center in Clinton, SC.

Yes we do!

Please contact your sales rep for pricing.

Yes! We develop custom concepts for finished products, including bedding, decorative pillows, throws, and scarves, as well as upholstery and fabrics. Work with your local sales representative to determine if a custom solution is right for your project. With our extensive design library, you may also find an existing design that meets your needs and is available immediately.

We partner with interior design firms, architects, hospitality groups, cruise lines, and other trade professionals worldwide. We have developed custom brand programs with leading hotel groups, including Marriott, Hilton, and IHG, while also supporting independent boutique properties.

We primarily serve the hospitality, cruise, and senior living markets, providing fabric and finished product solutions for guest rooms, public spaces, and specialty applications.

Yes! We partner with major cruise lines, working directly with design and procurement teams on both custom programs and open-line designs. We also collaborate with shipbuilders, turnkey operators, and international design firms to deliver solutions for cruise environments.

To learn more about Richloom Cruise, click here.

Yes! Our Featured Projects page showcases select hospitality, cruise, and commercial installations featuring Richloom Contract fabrics and finished products. These projects highlight how our designs are used in real-world applications and provide inspiration for upcoming specifications.