Frequently Asked Questions

General

To become a customer, you must register on our website. An approval process will follow registration to verify a designer’s status as a qualifying architect, interior designer or trade professional. To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.

Please note we sell wholesale to designers and specifiers.

Yes. An approval process will follow registration to verify a designer’s status as a qualifying architect, interior designer or trade professional. To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.

Your sales rep may be located here.

Ordering

Memo samples are available to our current customers. If you are not yet a customer, please register on our website.

Free memo samples are available to our customers. You must be an approved customer to place an order. Once approved, navigate to the fabric you'd like a sample of and click "Add to Sample Order". When completing your order, you have the option for free shipping, or you may enter your Fedex/UPS account number for expedited shipping. To order yardage, you must order through your sales representative, which may be found here.

Approximately 2-3 days. If you need a memo sooner, you may enter your Fedex/UPS account number for expedited shipping.

We unfortunately do not accept returns. The time and money it takes to ship products back, quality control them, then re-inventory them makes returns ineffective. We encourage you to upcycle them, so they do not go to waste!

All memos ship from our fulfillment center in Clinton, SC.

Yes we do!

To order yardage, you must order through your sales rep, which may be located here.

Please contact your sales rep for pricing.

Fabric Specific

All fabric content is listed on each product page. If you know the name of your pattern, please use the search bar at the top of each page to locate the specific fabric.

If you do not know the pattern’s name, please click here and use our filter options to hopefully find your fabric. If you still cannot find your pattern, please reach out to your local sales rep.

Cleaning Code "W" refers to fabrics that are man-made (nylon, herculon, acetate, olefin, and polyester). Spot cleaning is recommended using the foam from a water-based cleaning agent, such as mild soap or upholstery cleaner. 
Cleaning Code "S" refers to fabrics made from organic material (cotton, rayon, linen, wool, and silk). Denim, velour, brocade, tapestry, damask, acrylic, and plaid are also included in this category. Spot cleaning is recommended using a mild, water-free solvent, or dry-cleaning product.
Cleaning Code"W/S" - Spot cleaning using either of the above steps.
Cleaning Code"X" - Fabrics should be cleaned only by vacuuming or light brushing.

For Normal Stains:
Remove any loose dirt. Prepare a mixture of cold to lukewarm water (do not exceed 100° F) and mild soap. Scrub in mixture with a soft brush and allow the mixture to thoroughly soak into the fabric. Rinse well with water and air dry. Do not machine dry. 

For Stubborn Stains:
Remove as much surface dirt as possible. Soak fabric for 1 hour in a mixture of 1-gallon cold water, 1/2 cup bleach, and 1/2 cup mild soap. Scrub in mixture with a soft brush and rinse thoroughly with cold to lukewarm water and air-dry. Never use water over 100 degrees Fahrenheit. Do not machine dry. Detergents can be used on Fortress Indoor/Outdoor fabrics without harm, however some of the water and stain resistant properties may be removed. If this is important to you, a simple spraying of a post cure fluorocarbon will restore these properties. Please follow the instructions on the package. These sprays can be obtained through a dry-cleaning supply store or stores that sell marine related products.

Bleach may only be used to clean Fortress Indoor/Outdoor fabrics or fabrics from our Bleach Cleanable line. If you are unsure, please reach out to your local sales rep.

Design Services

Yes! We create custom concepts for finished products (bedding, decorative pillows, throws and scarves), upholstery and fabrics. Please work with your local sales rep to determine if the custom route is for you. We have a vast design library, so you may be able to find something existing and in-stock.

We work with interior design firms, trade professionals, architects, hotel chains, cruise ships… the list goes on! We have developed brand programs with all major hotel brands (Marriott, IHG, Hilton, etc.) and we also work with single boutique properties worldwide.

We primarily sell to the Hospitality industry, Cruise Ships and Senior Living.

Yes! We work with all major cruise ship companies, working directly with their design and procurement teams on both custom and open-line designs. We also have established relationships with ship builders, turnkey operators, and international design firms/purchasers.